Refund policy

OVERVIEW

Domestic returns must be requested within 30 days of your order date for a refund or store credit. Once the label has been created you will have 30 days to drop it off at your local carrier in order to receive a refund. After 30 days, the return label will expire, and you will need to contact us at howdy@copperroseco.com for a new return label. This will result in the refund being issued as store credit towards a future purchase.

Domestic returns will be subject to a $15.00 return shipping fee, which will be deducted from your refund. If you select store credit, the return shipping fee will be waived.

Outbound shipping fees from the original order are not refundable.

ADDITIONAL RETURNS GUIDELINES

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays (additional 8 business days from the first refund issued). If your order was purchased using a gift card, you will only be refunded directly back to the gift card.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked Final Sale cannot be returned.

Copper Rose Co. cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.

START A RETURN

CLICK HERE to start a Domestic Return.

Follow the steps at the portal to request your return. Please include the original order packing slip in the return package. Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, please drop off your package at any Post Office or USPS location.

SELF-POSTAGE RETURNS

You can send back the returned goods via USPS at your expense. We recommend insuring your package and contacting us at howdy@copperroseco.com with the tracking number once shipped. The return shipping address is posted below:

Copper Rose Co.
PO Box 8002
Cave Creek, AZ 85331

REFUNDS

After your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

Where returns are processed for store credit, a Copper Rose Co. gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.

Gift returns exchanged for store credit will be issued as a Copper Rose Co. gift card to the gift recipient, once the return order is in transit back to us.

SHIPPING FEES

Outbound shipping fees from the original order are not refundable.